About MINA AI
Built in Malaysia to make customer support faster, clearer, and easier to run.
Our story
Built from a simple business reality
Malaysian SMEs lose opportunities when customers wait too long for answers. MINA was created to make customer support faster, more consistent, and easier to operate.
The problem
Customers expect fast answers, but most small teams cannot watch every conversation around the clock.
The product
MINA gives businesses an AI-assisted workflow for inquiries, appointments, payments, and delivery updates.
The direction
We are building toward a broader customer operations platform, starting with reliable WhatsApp support today.
How we work
Values behind the product
We keep the product grounded in practical support workflows, not abstract automation for its own sake.
Solve real support gaps
We focus on the repetitive moments that slow teams down: replies, follow-ups, bookings, payments, and order updates.
Keep humans in control
MINA is designed to assist teams, follow business rules, and hand over when a conversation needs human judgement.
Build with local context
We design for Malaysian SMEs, local workflows, practical onboarding, and the way customers actually message businesses.
Make AI usable
Advanced automation should feel straightforward for owners, operators, and support teams from the first week.
The company
Nexgentech Solutions Sdn Bhd
MINA AI is developed by Nexgentech Solutions, a Malaysian technology company focused on practical AI products for local businesses. Our goal is to help SMEs modernize customer operations without making their teams manage complex software.
Built locally, supported locally, and shaped around the needs of Malaysian operators.
Location
Selangor, Malaysia
Website
nexgensolution.com.myAvailable now
MINA currently supports WhatsApp customer workflows, with the product direction expanding around customer operations over time.