Customer operations automation

Features built for customer support

MINA helps your team handle questions, appointments, payments, and delivery updates in one AI-assisted workflow. Available now for WhatsApp support.

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Support Inbox

Available on WhatsApp

Live
Hi, can I book an appointment tomorrow?
Sure. I have slots at 10am, 2pm, and 4pm. Which works best?
2pm please.
Booked for tomorrow at 2pm.

Core workflow

Four jobs MINA handles for your team

Each feature is designed to reduce manual follow-up while keeping customer conversations natural.

01

Customer Enquiries

Answer customer questions instantly with consistent, context-aware replies.

Instant responsesContext awareness24/7 availability
Hi, are you open today?
Yes. We are open until 8pm today.
02

Appointment Booking

Suggest slots, confirm appointments, and send reminders in the same chat.

Slot suggestionsBooking confirmationsReminder messages
Tomorrow3 slots
10:00
14:00
16:00
03

Payment Processing

Send payment links in chat and keep customers informed after payment.

Payment linksCheckout follow-upTransaction updates
Chat
Pay
Confirm
04

Shipping Coordination

Share delivery updates and tracking status before customers need to ask.

Order trackingDelivery updatesStatus notifications
Packed
Courier assigned
Tracking sent

Supporting capabilities for smoother operations

Practical controls around the core workflow so support remains fast, consistent, and easy to manage.

Always On

Reply after hours without adding headcount

Mobile Ready

Built for fast customer conversations on mobile

Fast Responses

Reduce waiting time for common inquiries

Controlled Answers

Keep replies aligned with your business rules

Human Handoff

Escalate chats when a person is needed

Follow-Ups

Remind customers about bookings and next steps

Ready to automate customer support?

Start with WhatsApp today, then let MINA handle the repetitive work across your customer workflow.